Apple: iPhone 6s battery problem is from too much air in the manufacturing process
Last month, we told you about an issue that some Apple iPhone 6s owners were having with the battery on their phone. Those models afflicted with the problem were built in September and October of 2015, and cover a certain range of serial numbers. Apple is offering a free battery replacement to those whose iPhone 6s is affected by the problem, and has a serial number within a certain range. The problem usually happens when the battery indicator indicates that there is 30% of life left on the cell. The phone then shuts down and won't turn back on until the charger is plugged in with the phone attached. At that time, the phone starts back up with 30% battery life remaining.
As we told you yesterday, you can find out if you're eligible to receive a free battery replacement by heading over to Apple's support website and entering your iPhone 6s' serial number into a "serial number checker." Apple said that it would even reimburse those who had a third party shop replace their juicer before Apple announced that it would take care of things.
While Apple's main focus has been to alert its customers how to see if Apple owes them a free battery replacement, there are some questions about how this problem happened. On its Chinese website, Apple says that it has discovered that a small number of iPhone 6s models produced in September and October of 2015 had battery compartments exposed to ambient air for longer than they should have been. The compartments were eventually assembled into battery packs. While not a safety problem, this can cause the cells to degrade faster than normal.
Apple also pointed out that the iPhone battery is designed to shut down under certain conditions that would normally lower the voltage of the battery, resulting in damage to the handset's electronics. That could take place under extremely cold weather conditions.
If you are experiencing this problem with your iPhone 6s, go to the sourcelink and type your iPhone's serial number into the "serial number checker." If your phone's serial number is on the list, you get a free battery replacement. If the number isn't listed, you might have to pay to get the battery replaced. It's like playing a game of chance.
"We care deeply about our customers and take seriously concerns they have about their Apple products. After hearing reports from iPhone customers whose devices unexpectedly shut down, we thoroughly looked into these reports, and collected and analyzed devices.
We found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs. As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur. It's important to note, this is not a safety issue.
To help our customers who are experiencing this issue, we are replacing batteries in affected devices, free of charge. iPhone 6s owners can easily find out if their device is eligible by typing in their device’s serial number on the iPhone 6s Program for Unexpected Shutdown Issues web page. We apologize for any inconvenience this has caused customers.
We also want our customers to know that an iPhone is actually designed to shut down automatically under certain conditions, such as extremely cold temperature. To an iPhone user, some of those shutdowns might seem unexpected, but they are designed to protect the device’s electronics from low voltage.
We looked for any other factors that could cause an iPhone to shut down unexpectedly. After intensive investigations, no new factors have been identified. We will continue to monitor and analyze customer reports.
We encourage any customer who experiences an issue with an Apple product to visit an Apple Store or an Apple Authorized Service Provider, or to contact Apple Support."-Apple
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